DELIVERIES AND SHIPPING
Orders are dispatched once funds and address details have been confirmed. You will receive your order in approximately 2-7 working days within Australia.
The delivery times provided by My Best Friend Is A Bag Pty Ltd are estimates only. We cannot be held accountable for late deliveries or loss or damage relating to late deliveries. All reasonable attempts to notify you will be made using the details you have provided us. Please ensure you enter the correct delivery address. My Best Friend Is A Bag cannot be held responsible for incorrectly entered delivery addresses.
Delivery Costs in Australia
We offer free delivery within Australia
My Best Friend Is A Bag does not provide free shipping to International Customers.
If you are resident in another country and are interested in purchasing one of our products, please send an email to: email@example.com and we will give you a postage price for shipping to your destination - based on recent postage costs to both the US and Europe, this will be around $A60.00
DUTIES AND TAXES
All international purchases are exempt from Australian GST (10%); however they may incur taxes and duties applied by customs in the country where the order is delivered. You the customer, will be responsible for these upon delivery and they are NOT included in your order total.
GST / Taxes
A charge of 10% GST is included in the retail price and the freight price shown.
Prices are in Australian dollars and are subject to change without notice. All credit cards are charged in Australian Dollars.
Colours may vary slightly from those shown on your computer.
We hope you will be completely happy with your purchase. My Best Friend Is A Bag thoroughly checks all items to ensure they are in perfect condition before sending and each item is packaged carefully.
In the event that you receive a faulty My Best Friend Is A Bag product, notification must be given within 3 days of receiving the item, and return of the product must be received within 10 days.
Please contact My Best Friend Is A Bag Pty Ltd Head Office via email on enquiries @ mybestfriendisabag.com.au to notify us. You will be sent an email containing a Returns Authorisation Number and instructions on returning the faulty item.
Items must be in as new condition and unused, to be accepted as a return. Product tags must be attached or accompany the product on return plus the original receipt as proof of purchase.
In the case of the item/s being exchanged, the cost of postage will be re-charged on second delivery. We do NOT refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be resent at your cost. Your own return postage costs are not refundable.
A refund or exchange will be made on receipt of the item. Refunds will only be issued at the discretion of My Best Friend Is A Bag.
Please use the provided online return/exchange sheet to indicate the reason for your return/exchange and the Returns Authorisation Number.
A faulty product does not include damage incurred by the purchaser in failing to maintain and care for the product properly.
We offer replacements/refunds to bags that have legitimate manufacturing faults within a 3 month period from date of purchase.
This does not cover reasonable wear and tear, stains, marked or torn fabric, or soiled items.
Leather is a natural product. Damage and/or defects caused by personal wear and tear, accidents, treatment which is inconsistent with care instructions, dismantling or repair by persons other than recommended repair centres are not covered under the terms of the warranty.
All damaged goods require an email to enquires @ mybestfriendisabag.com.au. You will be sent an email containing a Returns Authorisation Number and instructions on returning the item. No clearance/sale items will be replaced/returned/credited. You will be asked to send the item back for assessment and provide proof of purchase before any exchange or refund is made.
Unfortunately, we do not exchange for ‘Change of Mind” so please ensure you are committed to your purchase.
There is also no exchange or refund on sale items.
Once approved, your replacement order will be processed within 7 days. If we are unable to supply you with a replacement, a credit will be issued. You will receive email notification of this.