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TERMS AND CONDITIONS for My Best Friend Is A Bag Pty Ltd

The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions.

Your placement of an order indicates your acceptance of these terms and conditions. My Best Friend Is A Bag Pty Ltd reserves the right to make changes to this site and these terms and conditions at any time.

By ordering from MyBestFriendIsABag.com.au you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting us at

enquiries @ mybestfriendisabag.com.au  and we will remove you from marketing communications.

LIABILITY

My Best Friend Is A Bag Pty Ltd is not liable for any losses or damages caused by this website or any website linked to, or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

REFUND/EXCHANGE POLICY

We hope you will be completely happy with your purchase.  My Best Friend Is A Bag Pty Ltd thoroughly checks all items to ensure they are in perfect condition before sending and each item is packaged carefully.

FAULTY PRODUCTS

In the event that you receive a faulty My Best Friend Is A Bag Pty Ltd product, notification must be given within 3 days of receiving the item, and return of the product must be received within 10 days.

Please contact My Best Friend Is A Bag Pty Ltd Head Office via email on

enquiries @ mybestfriendisabag.com.au to notify us. You will be sent an email containing a Returns Authorisation Number and instructions on returning the faulty item. The goods must be in their original condition with all tags attached and original receipt as proof of purchase.

In the case of the item/s being exchanged, the cost of postage will be re-charged on second delivery.
We do not refund initial shipping charges for goods returned (other than for faulty items). Items we exchange for you will be resent at your cost. Your own return postage costs are not refundable.

A refund or exchange will be made on receipt of the item. Refunds will only be issued at the discretion of My Best Friend Is A Bag Pty Ltd. Please use the provided online return/exchange sheet to indicate the reason for your return/exchange and the Returns Authorisation Number.

A faulty product does not include damage incurred by the purchaser in failing to maintain and care for the product properly.
 
WARRANTY

We offer replacements/refunds to bags that have legitimate manufacturing faults within a 3 month period from date of purchase. This does not cover reasonable wear and tear, stains, marked or torn fabric, or soiled items.

All damaged goods require an email to enquires@mybestfriendisabag.com.au.   You will be sent an email containing a Returns Authorisation Number and instructions on returning the item. No clearance/sale items will be replaced/returned/credited.

You will be asked to send the item back for assessment and provide proof of purchase before any exchange or refund is made.

EXCHANGE

Unfortunately, we do not exchange for ‘Change of Mind” so please ensure you are committed to your purchase. There is also no exchange or refund on sale items.

Once approved, your replacement order will be processed within 7 days. If we are unable to supply you with a replacement, a credit will be issued.  You will receive email notification of this.